At Galaxy Graphics & Image Solution, we strive to deliver high-quality custom printing and logistics services. Because our products are custom-made to order, specific guidelines apply to returns, replacements, and refunds.

1. Return Policy (Within 2 Days)
Because our items are custom-printed specifically for your order, we do not accept standard returns for a change of mind or customer design errors (such as typos or low-resolution files submitted by the client).

Eligible Return Conditions
You may submit a return claim within 2 calendar days of receiving your delivery if:

The item arrived physically damaged or torn.

There is a clear manufacturing defect or printing error made on our part.

You received the wrong item or incorrect quantity.

How to Submit a Claim
Contact us within 2 days of package delivery.

Provide your order number along with clear photos or videos showing the damaged or defective product.

Send your claim to courier.logistic@galaxygroupco.com or call us at 7044497759

2. Replacement Policy (Within 7 Days)
Once your claim is reviewed and approved by our quality control team:

We will reprint and dispatch a replacement item at no additional cost to you.

Replacement orders are processed delivered within 7 business days of claim approval.

Shipping for replacements will be handled directly via our logistics partner, Galaxy Courier & Logistics Services.

3. Refund Policy (Within 7 Days)
If a replacement is not possible or if a refund is approved by our support team:

Approved refunds will be processed within 7 business days after approval date.

The refund will be credited directly back to the original payment method within 5-7 Business days.

4. Exceptions & Non-Refundable Items
Returns, replacements, or refunds will not be granted in the following scenarios:

Claims submitted after the 2-day window from delivery.

Minor color hue variations resulting from digital screen calibrations versus physical print colors.

Design, spelling, or resolution errors present in the artwork uploaded or approved by the customer.

Items damaged due to improper handling or storage after delivery.

5. Contact Information
To report an issue or inquire about a pending return, please reach out through our contact details below:

Email: courier.logistic@galaxygroupco.com

Phone: 7044497759