Privacy Policy
At Galaxy Graphics & Image Solution (accessible from https://galaxygroupco.com/), protecting the privacy and security of our customers’ personal data is one of our top priorities. This Privacy Policy document outlines the types of information we collect, how it is used, and your rights regarding your data.
1. Information We Collect
We collect several types of information to provide and improve our printing and delivery services:
Personal Identification Information: Name, email address, phone number, shipping and billing address.
Order Details & Print Files: Design files, artwork, images, document uploads, Products and print specifications you provide for order fulfilment.
Account Data: Username, password, order history, and account preferences when you register on our website.
Payment Information: Payment details processed securely through our authorized payment gateway partners (we do not store full credit/debit card details on our servers).
Technical & Usage Data: IP address, browser type, device information, pincode/location checks, and website usage statistics via cookies and similar technologies.
2. How We Use Your Information
We use the collected information for various business purposes:
Order Processing & Printing: To process, print, products and fulfill your custom product orders.
Delivery & Logistics: To ship and deliver your items via our logistics branch (Galaxy Courier & Logistics Services) or third-party shipping partners.
Customer Support: To respond to enquiries, handle returns/refunds, and provide order status updates.
Account Management: To manage your registered account and maintain your order history.
Marketing & Promotions: To send occasional promotional offers, updates, or discount codes (such as special print offers), provided you have opted in. You may opt out at any time.
3. Data Sharing & Third-Party Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share information only in the following necessary contexts:
Logistics Partners: Shipping address and phone numbers are shared with Galaxy Courier & Logistics Services and courier partners strictly to fulfill delivery.
Payment Processors: Transaction data is securely handled by payment gateways to complete your purchases.
Legal Compliance: We may disclose your information if required by law or in response to valid legal processes by public authorities.
4. User-Uploaded Print Files & Content
Any images, designs, or files uploaded to our website for printing purposes remain your property.
We use your files solely for the purpose of completing your print order.
Files are retained temporarily on our system to facilitate printing, re-orders, or quality control, after which they may be archived or deleted in accordance with our system retention policies.
5. Cookies and Tracking Technologies
Our website uses cookies to enhance user experience, remember cart items, save preferences, and analyze site traffic. You can choose to disable cookies through your individual browser options, though some features of the site (like cart functionality) may not function properly.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information and uploaded files from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission or electronic storage system is 100% secure.
7. Your Data Protection Rights
Depending on applicable privacy laws, you have rights regarding your personal data:
Access: Request copies of the personal data we hold about you.
Correction: Request that we correct any inaccurate or incomplete information.
Deletion: Request that we erase your personal data, subject to certain legal retention exceptions (e.g., invoice retention for tax purposes).
Opt-Out: Unsubscribe from promotional marketing emails at any time using the link provided in the email.
8. Changes to This Policy
We may update our Privacy Policy from time to time. Any updates will be posted on this page with an updated “Last Updated” date. We encourage you to review this page periodically.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Email: sales.support@galaxygroupco.com
Phone: 7044497761